Stoke-on-Trent Stay experiences that Chris had simply picked his daughter up from Stoke railway station as she was visiting him from London once they determined to seize some quick meals at a McDonald’s in Norton, close to the town.
They purchased two McChicken meals and one Large Mac meal – costing them round £19.
The 61-year-old, from Cobridge, mentioned: “I positioned the order, went spherical to the window to pay for it after which went to the subsequent window to gather it.
“We waited for some time and this younger lad turned up and caught it via the window. I hadn’t gripped it correctly and the drinks weren’t fastened correctly within the tray they offer you.
“The whole thing went over. Fortunately, the 2 milkshakes’ lids stayed on, however the giant Coke went throughout my entrance seat and my trousers.
“I used to be irate. The man simply ran off and I needed to name for the supervisor. He turned up and mentioned, ‘what are you going to do?’. He mentioned to ship the valet invoice to the top workplace and they’re going to type it out.
“He didn’t even provide the meal. I needed to say, ‘what in regards to the sizzling meal?’. He hadn’t given it to us so he went and bought that. We simply drove off and have been appalled by the customer support.
“I used to be lined in Coke and it was all around the automobile. It was an terrible night and never how I needed it to begin with my daughter there too.
“It spoiled my night and I needed to come again and alter my garments and bathe as a result of it was throughout my legs. It put me in a nasty temper.”
Chris was given a substitute for the drink, however was left with a bitter style in his mouth. He’s now seeking to pay £85 to have his Honda Civic valeted after the incident.
He added: “It wants steam cleaned. The carpet has a sticky texture to it. I’ve wiped it down, but it surely wants a deep clear to get all of it out. They’ve prompted this injury so they need to maintain their arms up and pay for the cleansing invoice.
“I’ve been going there for 20-odd years and it’s by no means occurred earlier than. I emailed the top workplace they usually mentioned they may go it onto the franchise homeowners. Nobody has bought again to me and the automobile nonetheless hasn’t been cleaned.
“As but, I’ve had no response. I’d like an apology and assurance they may pay for the valet invoice.
“I received’t be going there once more to that specific department. It’s simply poor service. Who needs to provide their hard-earned cash to an organization that doesn’t actually present a very good normal of service? I actually don’t.”
A McDonald’s spokesman mentioned: “We’re sorry to listen to of this buyer’s expertise and are investigating it as a matter of urgency”.